What Most Satisfies Emergency Department Patients?

Paul R. Yarnold

Optimal Data Analysis, LLC

Novometric analysis is used to determine aspects of care which induce greatest satisfaction among Emergency Department (ED) patients. Data were obtained from a satisfaction survey with responses obtained using five-point Likert-type scales. The first analysis discriminated 1,045 strongly satisfied and 671 moderately satisfied patients, and the second analysis discriminated 1,012 patients very likely and 584 patients moderately likely to recommend the ED to others. Maximum satisfaction was associated with amount of attention nurses paid to patients, and maximum likelihood of recommending the ED was associated with physician concern for patient comfort.

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