Paul R. Yarnold
Optimal Data Analysis, LLC
Satisfaction ratings (1=very dissatisfied; 2=somewhat dissatisfied; 3=neutral; 4=somewhat satisfied; 5=very satisfied) provided by 4,583 hospital patients in three successive cohorts (two consecutive 3-month-long base¬line cohorts and one 3-month-long post-intervention cohort) were compared to evaluate a program which was designed to increase patient-rated satisfaction with in-hospital received care (Table 1).
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